Privacy policy
This Privacy Policy describes how The Crafty Waves (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
We are committed to ensuring that your privacy and personal information that we may collect is protected and secure.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Order information
Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Customer support information
Examples of Personal Information collected: your email address
Purpose of collection: to provide customer support.
Source of collection: collected from you.
Why do we process personal information?
We process personal information to enable us to sell, promote and advertise our products.
We use your personal information to provide and improve our services, to communicate with you about your account or our services, to process payments, and to respond to your inquiries and requests. We may also use your information for marketing purposes, such as to send you promotional emails or messages about our services .
Who may the information be shared with?
We retain our brand promise in regards to the protection of your data. We will not share your personal data with third-parties unless we have your explicit consent to do so. Any personal data you consent to sharing with The Crafty Waves will not be shared to any third-party unless we require this to perform or fulfil the contract in order to perform our services, for example, fulfilling an order placed by the user.
The personal data you have consented to provide may be shared with a number of our trusted partners, in order to perform the Services, such as fulfil an order, send marketing communications, or receive targeted advertising, if you have provided your consent to receive said communications and/or advertising.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
How we use cookies
You will be asked to accept our cookies policy when you first enter our website. A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie enables your basket of goods and checkout to be managed. It also helps analyse web traffic or lets you know when you visit a particular web page. With your consent, cookies also allow us to collect and share your data with our trusted partners, including but not limited to, Google and Facebook, in order to provide personalisation of ads. The use of cookies will also tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We safely and securely use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is discarded from the system safely and securely.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Information about deleting or controlling cookies is available at www.aboutcookies.org. Please note that by deleting cookies or disabling future cookies you may not be able to use certain parts or take full advantage of this website.
Security
We are committed to ensuring that your information is secure and retained. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures and policies to safeguard and secure the information we collect online.
You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.
Contact us
If you have any questions or concerns about our privacy practices or this Privacy Policy contact us at info@thecraftywaves.com .