Return and Refund Policy
At The Crafty Waves we make sure that our customers are satisfied with their purchases. We understand that there may be unlikely circumstances where a customer may wish to cancel an order or request a return. In such cases, the following conditions apply.
Cancellation Policy:
Customers cannot cancel the order once the order has been placed . However, if you do need to make minor changes in the order you can contact us via email at info@thecraftywaves.com as soon as possible. We will try to assist you in the best way possible.
Orders cannot be changed once the item has been shipped.
Return Policy:
In the unlikely event that the customer receives an incorrect or defective product, they can request a return within 24 hours of delivery by emailing us at info@thecraftywaves.com with their order ID and a description and photo of the issue.
Please note that the original packaging, tags, and price tags must be kept intact for any return to be accepted. Returns will not be accepted if the original box, price tags, or other packaging elements are damaged.
If the product is out of stock or unavailable, the customer can choose to receive a full refund or select an alternative product of equal value.
Please note that we do not offer reverse pickup facility and the customer must arrange for the product to be shipped back to us using a reliable courier service. The shipping charges for the return will be borne by the customer.
Refund Policy:
The refund process will commence once we receive the product at our warehouse, following completion of all quality checks and verifications. Please allow up to 7 working days for the refund to be processed. The mode of refund may depend on the original mode of payment used at the time of placing the order.
Please note that the shipping charges and COD charges are non-refundable.It may be noted that we strive to deliver your order within the stated time period however, we do not guarantee delivery within a specific time frame, as delays can occur due to various circumstances beyond our control.
If the customer refuses the items at the time of delivery or if the order fails to be delivered due to customer negligence, a restocking fee of up to 20% along with shipping charges will be deducted from the refund amount.We always incur shipping charges, and free shipping is a promotional gesture extended to your order. If your order is refused, we will deduct the same courier charges from your refund.
Refunds will be issued to the same method of payment used during the order placement. Bank account or UPI details may be requested in exceptional cases. Please ensure that all entered details are correct as we will not validate bank account numbers and are not responsible for funds which are transferred to unintended recipients.
Rest assured that once you receive a confirmation email from us regarding your refund request, we will initiate the refund process. If there are any delays, please contact us and we will gladly assist you.
We reserve the right to refuse a refund or return request if the customer does not comply with the terms of our policy.